Let’s be honest: if your support team is drowning in tickets, you’re not alone. Studies show 58% of customers abandon brands after one poor service experience. Slow responses, generic replies, and exhausted agents plague companies worldwide. But what if you could resolve 1.5x more tickets daily while making customers feel genuinely heard? That’s where Vortia InBox—a generative AI platform built for humans, by humans—changes everything.
Why Vortia InBox Isn’t Just “Another Chatbot”
Most AI tools promise efficiency but deliver robotic, frustrating interactions. Vortia InBox is engineered differently. It combines deep learning with emotional intelligence to:
- Decode Customer Intent in milliseconds, using context from past interactions.
- Speak 150 Languages fluently while preserving cultural nuances.
- Prevent Escalations by resolving 72% of queries autonomously (verified by client case studies).
*Real Impact: A European e-commerce brand slashed response times from 12 hours to 19 minutes while boosting CSAT scores by 44% in 3 months.*
The Secret Sauce: 7 Game-Changing Features Explained
1. Hyper-Personalized Responses That Convert
Vortia’s AI analyzes purchase history, browsing behavior, and past tickets to craft replies that feel human. Example: If a customer hesitates on a pricey item, it auto-generates a personalized discount code, turning indecision into sales.
2. Quick Summary: From Chaos to Clarity
No more skimming 50-email threads. Vortia condenses complex conversations into 3-bullet recaps. Use Case: An airline support agent resolved a baggage claim in 8 minutes (vs. industry average of 2 hours) using this feature.
3. Write Assist: Your Brand’s Voice, Perfected
Forget canned responses. This tool refines agent drafts into polished, brand-aligned messages. It adjusts tone (friendly/professional), fixes grammar, and even suggests upsell opportunities.
4. Smart Ticket Routing That Saves 200+ Hours/Month
Vortia assigns tickets based on:
- Agent expertise (e.g., billing vs. technical)
- Real-time workload
- Customer sentiment (escalates frustrated users to senior agents)
5. Revenue Dashboard: Prove Support’s ROI
Track how many sales your team influenced via:
- Discount codes generated
- Recovered abandoned carts
- Average order value (AOV) from agent recommendations
6. Multilingual Mastery Without Hiring
Support global customers effortlessly. Vortia translates slang, idioms, and industry jargon accurately across 150 languages. Example: A Japanese customer’s “すごくイライラ!” (“Extremely frustrating!”) triggers urgent prioritization.
7. Scalable Conversations: Pay Only for What You Use
The €399/month base plan covers 1,000 conversations. Need more? Top up with €99 per 1,000 conversations (one-time payment). Unlike competitors, unused conversations roll over.
Behind the Scenes: How Vortia InBox Works in Real Time
Scenario: A customer emails: “Order #789 arrived damaged. Need refund ASAP!”
- AI Analysis: Scans order history (past complaints, loyalty status).
- Sentiment Detection: Flags “ASAP” as high urgency.
- Action:
Auto-generates apology + refund approval
Suggests a 15% discount code for the next purchase
Routes ticket to “Refunds Team”
- Agent View: Sees all this in one dashboard, clicks “APPROVE.”
Total resolution time: 4 minutes.
Pricing Transparency: No Surprises, No Lock-Ins
| Plan | Price | Best For |
| Business Basic | €399/month | Startups to enterprises |
| Add 1,000 Conversations | €99 (one-time) | Seasonal spikes |
No-Risk Guarantee: Cancel anytime or claim a full refund within 60 days—no interrogations.
Why 1,200+ Companies Choose Vortia InBox
- 50% Faster Resolutions: AI handles repetitive queries, freeing agents for complex issues.
- 20% Higher Conversions: Real-time product recommendations during support chats.
- Zero Training Time: Intuitive interface with drag-and-drop automation builders.
Testimonial: “After 3 failed AI tools, Vortia reduced our ticket backlog by 68% in Week 1.”
— Tech Support Director, SaaS Industry
Ready to Revolutionize Your Customer Service?
Stop losing revenue to slow support. Vortia InBox isn’t just a tool—it’s your competitive advantage.